Frequently Asked Questions

Take a look at the questions below or contact us for further information:

Q1. Which course is suitable for my workplace? »
Q2. Is Outdoor First Aid suitable for NGBs? »
Q3. Do I need a Paediatric First Aid course? »
Q4. Who issues your certificates? »
Q5. Where are courses run? »
Q6. What is included with each course? »
Q7. Why choose Lakes First Aid? »
Q8. Do you sell first aid equipment? »
Q9. Do you courses conform to any national training standards? »
Q10. Do you provide Ofqual approved courses? »
Q11. What is the difference between EFAW and FAW? »
Q12. Do you meet employers requirements for ‘Due Diligence’? »

Q1. Which course is suitable for my workplace?

Depending upon your first aid needs you may require the 18hr (3-day) First Aid at Work course or the shorter 6hr (1-day) Emergency First Aid at Work course (previously appointed persons first aid). To help determine which course is suitable for you and your staff download our First Aid at Work fact sheet.

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Q2. Is Outdoor First Aid suitable for NGBs?

Absolutely! The 8hr Outdoor First Aid Course is suitable for some National Governing Body Awards (NGBs) such as RYA Dinghy Sailing Instructor or BCU Canoe Coach. Our more comprehensive 16hr Outdoor First Aid Course is recognised by the BCU, RYA, MLT, BOF, BCA, SMBLT & BASI, suitable for qualifications such as Mountain Leader, Single Pitch Award, Mountain Bike Leader, MIA & MIC.

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Q3. Do I need a Paediatric First Aid course?

Anyone who is responsible for the care of a child in the absence of their parent must hold a suitable first aid certificate such as the 12hr Paediatric First Aid Course that meets the statutory requirements of the 2008 Early Years Foundation Stage (EYFS) Guidelines. Download our Early Years First Aid Fact Sheet for further information.

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Q4. Who issues your certificates?

All our certificates are issued by Active Aid who are responsible for the standards & quality assurance of our courses ensuring our training meets current guidelines & best practice. Active Aid is a member of the Federation of First Aid Training Organisations (FOFATO), First Aid Industry Body (FAIB) and Qualifications Network (QNUK) which is an approved Ofqual awarding organisation.

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Q5. Where are courses run?

We run First Aid Training courses all over the UK however we primarily run courses in our home county of Cumbria. We can either run courses at our local training venues or at a place of your choice i.e. place of work, centre etc. This may have the added bonus of reducing your training costs. Please contact us to arrange a course.

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Q6. What is included with each course?

We will provide an experienced and knowledgeable trainer, clean, hygienic training equipment, high quality presentation material, clear handouts, first aid training manual, home baked refreshments (where possible) and certificates valid for three years.

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Q7. Why choose Lakes First Aid?

We deliver enjoyable, high quality training that gives you the confidence in administering first aid. What makes us unique is our practical teaching methods and scenarios that really enhance learning. Rather than stare at a whiteboard all day we get you hands on from the start teaching simple, clear and memorable techniques. Our course feedback has proven this approach really works – check out our Testimonials.

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Q8. Do you sell first aid equipment?

We do have a small stock of competitively priced first aid equipment that is sold on our courses. However if you would like to purchase an item direct from us we are more than happy to oblige. Please contact us for prices and delivery options.

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Q9. Do you courses conform to any national training standards?

Yes. Following the withdrawal of first aid training approval by the Health & Safety Executive (HSE) in October 2013 we have maintained national standards in first aid training through our certificating body Active Aid who are members of the First Aid Industry Body (FAIB) to ensure that the standards required of First Aid at Work remains at the highest possible level.

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Q10. Do you provide Ofqual approved courses?

If requested we are able to provide Ofqual approved courses for our Emergency First Aid at Work (EFAW), First Aid at Work (FAW) and Paediatric First Aid courses. If you have requested an Ofqual approved certificate these courses will be certificated by the Qualifications Network (QNUK) which is an approved Ofqual awarding organisation.

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Q11. What is the difference between EFAW and FAW?

On October 1st 2009 the Health and Safety Executive introduced the new 6 hour Emergency First Aid at Work course (EFAW) for those people working in small & medium businesses (up to 50 employees) with a low to medium risk workplace. The 3-day (18hrs) First Aid at Work course (FAW) is the industry standard course for all other work environments with 50+ employes and/or higher risk workplaces as recommended by the HSE.

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Q12. Do you meet employers requirements for ‘Due Diligence’?

From October 1st 2013 the Health and Safety Executive (HSE) no longer approve first aid training. Instead employers must show ‘due diligence’ in their selection of a first aid provider. To help employers in this process we have completed a due diligence questionnaire which can be downloaded here. Please contact us should you have any further queries concerning quality assurance and training standards.